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These message boards are a place for you to let us know about things that you would like to see as the website grows, and a place where you can contact us if you find something on the site that is broken or that does not work as you would expect.

This area of the site is not intended to replace contacting the GLOBE Implementation Office Community Support team; it is to give you a place to leave a comment and to see comments from others (to get a sense of what areas of trouble others are having or features that other users are requesting).

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PROBLEMS CREATING NEW SITES AND ADDING PRECIPITATION DATA

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Patricia Píriz, modified 9 Years ago.
Youngling Post: 1 Join Date: 2/21/12 Recent Posts
I have been facing problems with creating a new atmosphere site to enter data since yesterday, I have tried with different users (my personal as adminsitrator and with two teachers' users and I couldn't. The message is always the same "Internal server error". I have launched a competition to enter precipitation data these days and I can't do any task in the web because we can't either enter precipitation data in a former created site, the icon is not working properly. Can you communicate with me as soon as possible? I need to solve these problems today because the teachers need to enter data. I thought the competition was an incentive for teachers to get used to use the website, but they are becoming frustrated. emoticon
Thanks,
Andrea Ventoso
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David Overoye, modified 9 Years ago.
Jedi Knight Posts: 95 Join Date: 8/2/11 Recent Posts
Confirming we see the issue. Working on it - will post back as soon as it is complete.
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David Overoye, modified 9 Years ago.
Jedi Knight Posts: 95 Join Date: 8/2/11 Recent Posts
Quick update - we have found out why the issue is happening and are working on a fix. Will let you know as soon as the fix is in place. Sorry for the problem - working to get it fixed as quickly as possible.
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Andrea Ventoso, modified 9 Years ago.
Youngling Posts: 8 Join Date: 12/7/11 Recent Posts
Thank you David!! I will be waiting!emoticon
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Andrea Ventoso, modified 9 Years ago.
Youngling Posts: 8 Join Date: 12/7/11 Recent Posts
Any news?
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Andrea Ventoso, modified 9 Years ago.
Youngling Posts: 8 Join Date: 12/7/11 Recent Posts
Still not working... emoticon
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David Overoye, modified 9 Years ago.
Jedi Knight Posts: 95 Join Date: 8/2/11 Recent Posts
We should have a fix up this afternoon (just a few hours from now)...will post back when it's in place
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David Overoye, modified 9 Years ago.
Jedi Knight Posts: 95 Join Date: 8/2/11 Recent Posts
All should be fixed now - let us know if you continue to see any issues.

thank you!

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