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RE: I cannot see my data entered in "overview"

Cedric Besson, modified 11 Years ago.
Youngling Post: 1 Join Date: 9/24/12 Recent Posts
Hello,
I'm teacher in Moudon (switzerland).
When i enter data on site, everything seems ok, i've got two smiley that say it's good emoticonemoticon
But when i want to see these datas in the "overview" emplacement of the school, it's written "numbers of reports = N/A". Is it normal?

Thanks for your response.

Best regards

Cédric Besson

Attachments:

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Jonathan Lang (inactive), modified 11 Years ago.
Jedi Knight Posts: 92 Join Date: 12/5/11 Recent Posts
Dear Cedric, We will have the Community Support Team follow up with you on your question via email.
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Carlos A Guardado (inactive), modified 11 Years ago.
Youngling Posts: 2 Join Date: 12/1/12 Recent Posts
Greetings Cédric,

Thank you for contacting The GLOBE Community Support Team.

The GLOBE team is following up regarding the issue you are having with Data Entered in "overview"
We have opened a ticket request to our IT department to investigate and resolve the issue.
We apologized for any inconvenience. We will keep you posted once issue have been resolved.

Please let us know if you need further assistance. The GLOBE Community
Support Team can be reached at help@globe.gov (or call 1-800-858-9947,
weekdays from 7:00 AM to 7:00 PM Mountain Standard Time).

Regards,
GLOBE Community Support Team
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Carlos A Guardado (inactive), modified 11 Years ago.
Youngling Posts: 2 Join Date: 12/1/12 Recent Posts
Greetings Cédric,

Your ticket number is 14129

Regards,
GLOBE Community Support Team
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Marcy Burns, modified 11 Years ago.
Youngling Posts: 3 Join Date: 3/30/12 Recent Posts
Our school is having the same issue. Will all of our data and data counts be transfered to the new site this coming school year?
Thanks.
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Marcy Seavey, modified 11 Years ago.
Jedi Knight Posts: 69 Join Date: 3/30/12 Recent Posts
When I visit Carlos's school and view the data site list I still see N/A for number of data points at each site. It doesn't appear that this issue is resolved.
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Jonathan Lang (inactive), modified 11 Years ago.
Jedi Knight Posts: 92 Join Date: 12/5/11 Recent Posts
Yes ideed, I am seeing it on my test site as well. I will follow up on this and keep you all updated on the status.

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