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Support Frequently Asked Questions (FAQs)

Note: if you are experiencing issues with helpdesk responses, please ask your IT department to allowlist the following addresses: help@nasaglobe.org; mail.zendesk.com.

Support FAQs

Explore Support Frequently Asked Questions (FAQs) to find quick solutions to common inquiries related to GLOBE. Whether you're a new user seeking information or a long-time trainer needing some help, our FAQs should provide the support you need. Here, you will find answers to general help queries, common requests, and detailed guidance on using GLOBE tools and resources.

Still need assistance? Reach out to GLOBE Community Support.


General Help 

  • Information about GLOBE: Learn more about the GLOBE Program's mission, goals, and structure. 

  • Program FAQs: Find answers to common questions regarding accounts, training, and participation in the GLOBE Program.

  • Tutorial Center: Access a range of tutorials designed to help you get started and make the most of your GLOBE experience.

  • Protocol eTraining Information: Discover how to complete GLOBE protocols through our eTraining modules.

  • Questions about the GLOBE Observer App: Get answers to your questions about using the GLOBE Observer app.


Common Requests


Additional Questions to Consider:

  • How do I join the GLOBE Program?: Information on registering as a new GLOBE participant.

  • How can I find GLOBE workshops and training events near me?: Details on locating and participating in GLOBE training sessions.

  • What are the GLOBE data entry protocols?: Guidelines on how to correctly enter and submit data collected during GLOBE activities.

  • How can I connect with other GLOBE participants?: Tips on networking and collaborating with the global GLOBE community.

  • Where can I find resources for educators and students?: Access to educational materials and resources to support GLOBE activities in the classroom.


Feel free to explore these resources and reach out if you need further assistance. GLOBE is here to help you every step of the way!