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THE ESSENCE AND CONCEPT OF OF THE COMMUNICATION PROCESS IN THE ORGANIZATION

1.1 The concept and essence of communication in an organization

Regardless of what type of organization it belongs to, the necessary condition for its existence is the coordination of the joint activities of employees to achieve their goals.

of an organization, the necessary condition for its existence is the coordination of the joint activities of employees to achieve their goals. This requires a well-functioning system

of receiving, transmitting and processing information. In order that the management activities were effective, and the result of the activity corresponded to expectations, it is necessary to have a developed system of communication, which provides synchronism and accuracy of understanding of what is transmitted.

The term "communication" comes from the Latin "communis" - the transmitter of information tries to establish a "commonality" with the recipient of the information. The main differences in communications lie in their structural and procedural characteristics.

According to the definition of D.P. Gavr, communications in the broad sense of the word are considered as processes of social interaction, taken in their sign context. Hence, communication can be defined as the transmission not just of information, but of meaning or meaning by means of symbols.

Defines communication in a social context as a process of exchange of information and transfer of information between two people or in a group of people. Communication is the most important link between a manager and his subordinates, between managers of the same level, between the organization and the external environment  by notification apps.

By interacting with each other, including in the process of communication,

people usually pursue specific goals. The main purposes of communication usually include the following:

- To ensure the effective exchange of information (reception and transmission) between management subjects and objects;

- improvement of interpersonal relations in the process of information exchange;

- Creating information channels for the exchange of information between individual employees and groups and coordination of their tasks and actions;

- regulation and rationalization of information flows within the within the organization and outside of it;

- formation of abilities and skills for successful socio-cultural activity;

- shaping attitudes to oneself, to other people, to society as a whole;

- exchange of activities, innovative techniques, tools, technologies;

- change of motivation of behavior;

- exchange of emotions.

Communication in an organization or in a group performs a number of significant functions:

- informative function - conveying information, providing necessary information for decision-making;

- motivational function - motivating employees to perform tasks better, using persuasion, suggestion, requests, orders, etc.;

- control function - monitoring the behavior of employees in various ways on the basis of hierarchy and formal subordination;

- expressive function - promotion of emotional expression of feelings, experiences, attitudes to what is going on and ability to meet social needs.

Psychological specificity of communication as a function of management is multivalent and is revealed from different sides:

- communicative behavior of the head (manager);

- communicative phenomena in the work of the leader (manager);

- communicative processes associated with the activities of the head (manager).

The communication process itself consists of a large number of elements and stages. 

Communication is a complex, dynamic and reproducible phenomena that can be viewed as action, interaction and process. Depending on these approaches, and there are different models of communication.

Communication as an action (a one-time act) is the process of transmitting a business screensaver message from source to recipient with the goal of changing the behavior of the latter. It is focused on the performance of a series of operations that ensure the transfer of certain information from

from one subject to another.

In this model, the source develops a message consisting of symbols. The symbols are then turned into signals, or encoded.

The signals are sent through channels to the receiver, who decodes, or interprets them. There is no room for feedback in this model.

communication is understood as a one-way action.

Communication as interaction implies the introduction of the feedback element. However, the linear links in this model are replaced with circular links, which makes it complicated and inaccurate 

Communication (communication process) is an exchange of information between parties. The main purpose of the communication 

The main goal of the communication process is to ensure the understanding of information, which comes to the consumer through the exchange, communication.

In the communication as a process model, there are no linear or circular connections, the source and the recipient of information coincide .

There are the following classifications of communication.

According to the nature of the perception of information, communication is divided into:

- direct, or targeted (in which the purpose of the message is embedded in

its text);

- indirect (in which the information is embedded rather "between lines);

- mixed.

According to the interacting parties, communications can be divided into two main categories: organizational and interpersonal communications. Let's consider this scheme in more detail.

Organizational communications is the process by which managers develop a system for providing information and communication of information to a large number of people within the organization and to individuals and institutions outside it.

This type of communication serves as an essential tool in the coordination of activities throughout the vertical and horizontal management, allows you to get the necessary information.

Organizational communications are divided into two large groups: external and internal.

The "external" includes communications that represent information interaction with the external environment. This includes the media, government regulators, etc.

The "internal" includes vertical and horizontal communications.

Horizontal communications include communications between divisions of the same level of management (departments, services, divisions).

Equal relations are established between them, the relationship coordination of actions.

Communications vertically (between management levels) are divided into communications on the top-down (from the head to the executor) and the ascending line.

The top-down line conveys information about the decisions made at the higher levels (current tasks, specific tasks, recommendations). This information can be transmitted from one level to another level up to the executors. The ascending one transmits information on the fulfillment of tasks, activities in subdivisions, various information, etc.

Sometimes there is a situation when the solution of an issue at the grass-roots level level requires intervention of the top managers (incidents, crimes, etc.). In this case, the information on the steps of management from the bottom is transmitted to the highest level